Martin Law Office, P.A.

Telephone (813) 260-1413
Facsimile (888) 250-6501
timm@martinlawfl.com
P.O. Box 130738
Tampa, Florida 33681

Animal Law
Business Law
LGBT Advocacy
Real Property
Wills, Trusts & Estates
CLIENT SATISFACTION SURVEY
 
Martin Law Office welcomes any and all feedback from our clients, as it helps us improve our services. Please take a moment to fill out our brief survey below, and provide any additional comments as you see fit. Thank you for choosing us as your counsel.
 
Welcome to the Martin Law Office client satisfaction survey. Our goal is to provide excellent customer service and to meet your legal needs in an efficient and cost-effective manner. To ensure that we are exceeding your expectations, we would appreciate your help by taking just a few moments to complete this survey. Thank you.

Client Survey

[Satisfaction Scale 1-10, with 1 representing not at all satisfied and 10 representing extremely satisfied]

Overall, how satisfied are you with your representation by the Martin Law Office?

1 out of 32

Which attorney(s) primarily worked on your case?

2 out of 32

Timeframe in which you were an active client?

3 out of 32

How did you learn of the firm?

4 out of 32

What was your selection criteria for choosing Martin Law Office as your counsel?

5 out of 32

Please rate how well each of the following statements describes your representation by Martin Law Office.
(1 not at all satisfied and 10 extremely satisfied)

 

Was qualified and knowledgeable about the law pertaining to my case

Listened to me and understood my needs

Worked closely with me to provide guidance for reaching my goals

Followed through on their commitments

Was accessible when needed

6 out of 32

Did the attorney:

Ask what goals you wanted to achieve?

7 out of 32

Tell you how the attorney was going to try to achieve your goals?

8 out of 32

Obtain your input and approval on the course of action?

9 out of 32

Tell you how long the process would take?

10 out of 32

Tell you how fees were charged?

11 out of 32

Estimate your total bill?

12 out of 32

Explain that you would be making decisions about your case?

13 out of 32

Use your name when conversing with you?

14 out of 32

Keep you informed of developments?

15 out of 32

Promptly respond to your requests, including returning your calls?

16 out of 32

Did you feel that the attorney was courteous?

17 out of 32

Did you feel that the attorney was professional?

18 out of 32

Did you look at the firm's website?

19 out of 32

If you did look at the firm's website, what did you find helpful about it?

20 out of 32

In your opinion, how could the site be more helpful; were there any items you were looking for that you could not find?

21 out of 32

Please indicate how satisfied you were with the style of representation by Martin Law Office below by indicating if you feel they should have been more aggressive or less aggressive in your case.

(1 less aggressive and 10 more aggressive)

22 out of 32

What did you feel your counsel did very well?

23 out of 32

How do you feel you could have been better served by Martin Law Office?

24 out of 32

Did the Martin Law Office provide a professional and inviting office?

25 out of 32

Did you feel that the fee agreement was adequately explained to you?

26 out of 32

(If not please fill in your suggestions for improvement below)

27 out of 32

Were you easily able to understand your bill and the status of your account as set forth on your billing statement?

28 out of 32

(If not please fill in your suggestions for improvement below)

29 out of 32

Did you feel the firm was reasonably priced for the services provided?

30 out of 32

(If not please fill in your suggestions for improvement below)

31 out of 32

How likely would you be to recommend us to a friend or colleague?

(1 not at all likely, 10 extremely likely)

32 out of 32

Please complete the information below before submitting your answers. Your information is kept private and will not be shared with any person or organization and you will not be added to a mailing list.

Thank you very much for your time!



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